For Immediate Release
10/23/2024
Contact: David Card
202.408.9514 x122 | [email protected]
Washington, D.C. – Today, the National Disability Rights Network (NDRN) stands in solidarity with travelers with disabilities as the U.S. Department of Transportation (DOT) announces a $50 million fine against American Airlines for failing to provide adequate assistance to wheelchair users and for mishandling thousands of mobility devices between 2019 and 2023.
The DOT investigation revealed serious problems, including passengers being left without appropriate support, unsafe assistance that resulted in injuries, and thousands of damaged or destroyed wheelchairs, which in some cases left individuals without their primary means of mobility for extended periods.
While the fine marks an important step forward in holding airlines accountable, this case underscores the ongoing challenges wheelchair users face when traveling. NDRN is working with a coalition including the Service Employees International Union (SEIU), the American Association of People with Disabilities (AAPD), and the United Spinal Association to call out the airline industry’s failure to meet their obligations under Federal law.
“We call on all airlines to prioritize the needs of passengers with disabilities and make meaningful improvements in both training and infrastructure. This fine should serve as a wake-up call not just to American Airlines, but to the entire industry,” said Marlene Sallo, NDRN executive director.
The Department of Transportation has active investigations into similar violations across other airlines, showing a widespread and unacceptable disregard for the dignity and safety of passengers with disabilities. As the DOT considers final rules, our coalition representing airport service workers and passengers with disabilities urge Transportation Secretary Pete Buttigieg to adopt the strongest possible training requirements for airport service workers who support passengers with disabilities.
“Until comprehensive changes are made, and passengers with disabilities can travel with confidence, we will continue advocating for stronger protections and oversight,” continued Sallo. “We urge airlines to engage with the disability community to prevent future harm and provide dignified, accessible travel options. No individual should ever be forced to stop flying due to fear of injury or the destruction of their mobility aids.”
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The National Disability Rights Network (NDRN) is the nonprofit membership organization for the federally mandated Protection and Advocacy (P&A) Systems and the Client Assistance Programs (CAP) for individuals with disabilities. Collectively, the Network is the largest provider of legally based advocacy services to people with disabilities in the United States.
